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Whether you have 20 users in one office or 20 offices across the country, EagleEye provides a live 24/7 Help Desk to assist end-users at any time of the day or night. Many SMBs simply cannot afford to staff this level of help. If you have internal IT resources, the EagleEye Help Desk can augment your IT department, relieving your obligation to drop everything to answer a help call. That helps maximize your productivity.